ZagrebMed partners with Zavarovalnica Sava to coordinate treatment in Croatia for Slovenian policyholders from initial enquiry to medical care
Cross-border healthcare between Slovenia and Croatia is becoming more structured through a new cooperation between ZagrebMed and Slovenian insurer Zavarovalnica Sava. The agreement gives insured clients in Slovenia a coordinated route to private medical services in Croatia, with ZagrebMed serving as the insurer's channel partner in the country.
The digital healthcare platform will organize appointments and communication with Croatian medical institutions. Depending on individual requirements, patients can also receive assistance with travel arrangements and other logistics associated with treatment abroad.
One point of contact for treatment in Croatia
Under the partnership, ZagrebMed will accompany patients through the different stages of accessing healthcare in Croatia. The process can begin with an initial enquiry and selection of an appropriate medical service and continue through appointment scheduling and the delivery of treatment.
The model is designed to reduce some of the practical barriers associated with cross-border healthcare. Instead of arranging contacts with providers and coordinating the various stages independently, insured patients have a single point of contact for the process.
Ivan Rendulic, founder of ZagrebMed, said: “Our cooperation with Zavarovalnica Sava is another important step in developing organised and reliable access to medical services in Croatia for patients from Slovenia.”
He added that ZagrebMed's role extended beyond connecting patients with medical institutions and included active coordination, simplifying communication and supporting patients from their initial contact through to the provision of medical care.
Slovenian market gains importance for Croatia
The agreement builds on ZagrebMed's existing activities in Slovenia. The platform previously established a partnership with Merkur Zavarovalnica, enabling its policyholders to obtain medical services through ZagrebMed's network of Croatian partner institutions.
According to ZagrebMed, interest among Slovenian patients in receiving treatment in Croatia is growing. Geographic proximity is an obvious advantage, while the availability of private medical institutions and the possibility of organizing treatment through a single contact point further support cross-border demand.
Partnerships with insurers also create a more structured distribution channel for Croatian healthcare providers seeking international patients, linking medical institutions directly with insured populations in neighboring markets.
More than 343,000 users since 2023
ZagrebMed was launched in March 2023 as a digital platform connecting domestic and international patients with private medical institutions and physicians in Croatia. Patients can search for services, submit enquiries and medical documentation and receive assistance with organizing their treatment.
Between its launch and June 2026, ZagrebMed recorded more than 343,000 users from Croatia and international markets. The company works with healthcare providers as well as insurers, financial institutions and partners from the travel and health tourism sectors.
Healthcare and tourism partners support international expansion
ZagrebMed's activities are supported by the Croatian Ministry of Health, the City of Zagreb, the Zagreb Tourist Board and the Croatian Chamber of Economy. The platform also cooperates with Croatia Airlines and Obzor Holidays.
These connections place the initiative at the intersection of healthcare and tourism. Beyond facilitating individual treatments, ZagrebMed aims to improve international access to Croatian healthcare providers and strengthen Croatia's position as a destination for cross-border medical care.
The agreement with Zavarovalnica Sava adds another institutional route into the neighboring Slovenian market, demonstrating how insurance partnerships can become an important distribution channel for Croatia's developing health tourism sector.
Image Credit: © AI generated illustration using material courtesy of ZagrebMed
